Refund policy

Returns and Exchanges

What's the exchange policy at 66aura?

Easy Exchanges Are Possible If:

  • What you received is damaged.
  • We sent you the wrong item.

If this happens, we'll send you a replacement without any extra cost.

We don't offer exchange, refunds or returns once a product is sold.

Can I cancel my order?

If you've already paid for your order, you can't cancel it.

By placing an order, you agree to accept 66aura's decision regarding cancellations.

Any order returned to origin (RTO) due to customer-related reasons including, but not limited to, incorrect or incomplete address details, customer unavailability at the time of delivery, refusal to accept the shipment, or failure to respond to the courier partner shall be treated as a customer-fault return.

In such cases, the customer is mandatorily liable to bear the full shipping cost for both forward and return logistics. If a refund is approved, these shipping charges will be compulsorily deducted from the total order value prior to refund initiation. No exceptions shall be made under any circumstances.

Our products are made by hand, so there might be slight differences in color, finish, and overall look. The colors you see on your screen might also vary slightly depending on your monitor. Please expect a 10-12% color difference due to screen resolution and lighting, and we won't accept exchanges or returns for this reason.

Please note that you'll have to pay any customs duties and taxes when your order arrives, based on your country's rules.

Refusal of Delivery & Partial COD Payment Policy

  1. Refusal at Delivery:
    If a customer refuses to accept an order at the time of delivery for any reason whatsoever, such refusal shall be treated as a cancellation initiated by the customer and will be governed strictly by our cancellation policy. Under such circumstances, no refund shall be issued.

  2. Partial COD Payments:
    Where a customer has paid any advance or partial Cash on Delivery (COD) amount and subsequently refuses to accept or pay the remaining balance at delivery, the order shall be considered a customer-initiated cancellation. In such cases, the partial COD amount already paid shall be non-refundable under all circumstances, and the order shall be processed as a refusal.

  3. Returns to Origin (RTO):
    Any order returned to origin due to customer-related reasons—including but not limited to incorrect or incomplete address, customer unavailability, refusal to accept delivery, or failure to respond to the courier—shall be classified as a customer-fault return.

  4. Shipping Liability:
    For all customer-fault returns, the customer is mandatorily responsible for the full cost of both forward and return shipping. If any refund is approved at our sole discretion, all applicable shipping and handling charges shall be compulsorily deducted from the refundable amount prior to processing. No exceptions shall be made.

  5. Exchange or Return Exceptions:
    If an exchange or return request is approved under special circumstances, a cancellation or processing fee shall apply in accordance with our prevailing policies.